Fact Insurance Texas

Lewis & Partners Insurance Firm

info@factinsurancetexas.com

phone

512-900-FACT

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Meet Our Trusted Insurance Experts

We know insurance can be confusing, but that’s why we’re here. Our team takes the time to understand your needs and guide you to the right coverage, so you can feel confident and protected every step of the way.

 

When you contact our office, you won’t be routed through an automated system. You’ll speak directly with a knowledgeable insurance professional who is ready to help you understand your options and choose the coverage that fits your needs.

Chad Moon

With nearly 30 years in the insurance industry, Chad began his career as a field liability bodily injury adjuster for Nationwide in Houston, Texas. He handled auto and homeowner claims for represented and unrepresented clients, then transferred to Austin to continue his work in claims.

Current Role: As Sr. Managing Agent, Chad oversees:

  • Customer service and client communication
  • Sales and quote lead generation
  • Claims assistance and day-to-day agency operations

Expertise: With deep knowledge of insurance policies, claims processes, and carrier guidelines, Chad helps clients find the right coverage at the best price.

Personal home and auto insurance

Personal liability/umbrella policies

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Personal and commercial builder’s risk

Commercial auto, property, and general liability

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Sr. Managing Agent & Licensed Agent

chad@factinsurancetexas.com

Our Licensed Insurance Agents in Austin, TX

Chris Defrank

With over 20 years of experience in the insurance industry, Chris has built a deep understanding of risk management and client advocacy across multiple sectors.

Current Role: As an independent insurance agent in Austin, Texas, Chris helps clients navigate coverage with confidence:

  • Provides personalized guidance for individuals and businesses
  • Sales and quote lead generation
  • Manages all aspects of insurance policy servicing from start to finish

Need help finding the right coverage without overpaying? Chris is here to guide you every step of the way

Commercial insurance solutions tailored to your business needs

Trucking and transportation coverage for liability and cargo

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Auto insurance for individuals, families, and fleets

Homeowners and property insurance to protect your most valuable assets

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Licensed Agent

chris@factinsurancetexas.com

Our Support Team

As our agency has grown, we’ve added dedicated support to better serve our clients and keep everything running smoothly.

Our support team is friendly, approachable, and here to make your experience easy from the start. When our licensed agents are busy, they gather your information and ensure the right agent follows up with you quickly.

Alex Carillo

Delivers dependable day-to-day support by assisting with client inquiries and making sure nothing falls through the cracks. Alex helps connect you with the right licensed agent for timely follow-up.

Ruby Blanco

Provides friendly, responsive support and helps guide clients through the first steps of the process. Ruby ensures all details are collected accurately so your request is handled quickly and efficiently.

Client Support Specialist

Client Support Specialist

Need Help Getting Started?

  • Chat with our insurance support team right here on our website
  • You’ll be connected with a real person — not a bot
  • We’ll walk you through everything, step by step, and keep it simple

"Our services are free, designed to save you time and money, and come with no obligations."

 

 

How Our Insurance Process WorksIf you call us at 512-900-FACT:

You won't reach an automated menu. Your call will go directly to the personal line of one of our expert agents.

Your agent will:

 

  • Become your new personal insurance shopper and expert advisor.

  • Be honest. If we think you already have a better deal than we could find you, we'll let you know. If we think we may be able to find you a better deal, we might ask you a few more questions.

  • Search for the best policies for you, your family or your business, factoring in all of your unique needs and circumstances.

  • Send you quotes, answer your questions, and help translate any confusing insurance language into words you can understand.

  • Help you set up payments for any policy you buy in the way that works best for you.

  • Be there for you any time you have questions or concerns about a policy you purchased through us, want to search for more quotes, or need to file a claim.

Fact Insurance Texas only partners with insurance companies we trust to provide the coverage you need.